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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Identify work requirements
   • Job requirements are identified from customer's initial instructions or enquiries and work instructions
   • Potential site problems or site-specific requirements are identified
   • Work sequence is planned, including quality checkpoints
2. Prepare for work
   • A range of materials and products are selected to match customer requirements, suitability for the purpose and work instructions
   • Sample materials, products and visual aids are collected
   • An appointment is arranged with the customer and an appropriate time plan is agreed
3. Confirm customer requirements
   • Questioning and active listening techniques are used to clarify customer needs
   • Customer requirements are identified professionally, courteously, with tact and without presumptions
   • Customer requirements are fed back accurately using language that can be understood by the customer and enterprise staff
   • Customer requirements are documented in accordance with relevant industry, legal and/or enterprise standards and procedures
4. Provide advice on interior decoration options
   • Viable options for colour, fabric and design that are relevant to the customer's requirements are generated
   • Relevant suppliers are contacted to research alternative options, if required
   • Options for colour, fabric and design are explained to and discussed with the customer to facilitate customer understanding
   • Fabric or product samples and/or visual aids are made available to the customer, where appropriate, to facilitate customer understanding
   • Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making
5. Confirm selection with customer
   • Customer preferred option, including agreed delivery timeframe, is determined
   • Customer commitment to agreed option is gained in accordance with workplace requirements
   • Documentation is completed following workplace procedures, including any required specification sheets for products selected
   • Assistance with any paperwork requiring completion by customer is provided, where appropriate
6. Finalise process
   • Sample products are returned to storage, as required
   • Contact is maintained with customer throughout manufacture and installation process, if required

Range Statement

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment.
Unit context includes:	WHS requirements, including legislation, building codes, material safety management systems, hazardous and dangerous goods codes, and local safe operating procedures or equivalent work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements work requires individuals to demonstrate some discretion, judgement and problem solving
Tools and equipment include:	measuring and calculating equipment: tapes rulers calculators computers
Materials include:	product and fabric samples visual aids (photographs) magazines trade brochures sketches
Personal protective equipment includes:	that prescribed under legislation, regulations and enterprise policies and practices
Information and procedures include:	workplace procedures relating to the use of tools and equipment work instructions, including job sheets, cutting lists, plans, drawings and designs workplace procedures relating to reporting and communication manufacturer specifications and operational procedures

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Performance Evidence

Interpret work order and locate and apply relevant information

Apply safe handling requirements for equipment, products and materials, including use of personal protective equipment

Follow work instructions, operating procedures and inspection processes to:

minimise the risk of injury to self or others

prevent damage to goods, equipment and products

maintain required production output and product quality

Identify products and materials used in interior decoration and any special handling requirements for those materials

Advise customers on at least three (3) occasions involving both fabric and colour selections

Use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements

Communicate ideas and information to enable confirmation of work requirements and specifications and the reporting of work outcomes and problems, interpret basic plans and follow safety procedures

Avoid backtracking, work flow interruptions or wastage

Work with others and in a team by recognising dependencies and using cooperative approaches to optimise work flow and productivity

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Knowledge Evidence

Interpretation of plans and worksheets

Colour coordination and matching

Fabric types and applications

Current trends in soft furnishing styles

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